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Right of withdrawal

Right to cancel


You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us

snuggle dreamer by we. GmbH
Bethmannstrasse 7-9
D-60311 Frankfurt on the Main
Tel. + 49 69 247 532 54 0
hello@snuggle-dreamer.rocks

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the following model cancellation form for this, but it is not mandatory.

Note: A full refund of the returned item will only be given if the product is in the same condition as it was sent by us. We charge a cleaning fee of EUR 35 for returns that are heavily soiled.

 

Return address for returns

snuggle dreamer by we. GmbH | Logistics
Lautenschlägerstrasse 6
D-63450 Hanau

 

Refund Request Form Template

An
snuggle dreamer by we. GmbH
Bethmannstrasse 7-9
D-60311 Frankfurt am MainTel. +49 69 247 532 54 0
hello@snuggle-dreamer.rocks

I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods:

Ordered on*/received on*:
Consumer's name:
Address of the consumer:
Signature of the consumer (only if notification is on paper):
Date:

*Strike out what is not applicable

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of cancellation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Note: A full refund of the returned item will only be given if the product is in the same condition as it was sent by us. We charge a cleaning fee of EUR 35 for returns that are heavily soiled.

End of cancellation terms

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