(1) Deliveries, services and offers are made exclusively on the basis of these General Terms and Conditions in the version valid at the time the order is placed. These are part of all contracts that we. GmbH, (hereinafter referred to as "seller") with customers (hereinafter referred to as "buyer") about the goods offered by the seller via the Internet. Deviating conditions of the customer are not recognized unless the seller expressly agrees to their validity in writing.
(2) The customer is a consumer insofar as the purpose of the ordered deliveries and services cannot be attributed to his commercial or independent professional activity. In contrast, an entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding the contract, acts in their commercial or independent professional activity.
(1) By pressing the "Conclude order" button, the buyer makes a binding offer to purchase the goods in the shopping cart. However, the offer can only be submitted and transmitted if the buyer accepts these terms and conditions by clicking on the checkbox for terms and conditions and the right of withdrawal and thereby includes them in his offer and confirms that he has been informed of his right of withdrawal.
(2) The seller then sends the buyer an automatic confirmation of receipt by e-mail, in which the buyer's order is listed again. The automatic acknowledgment of receipt merely documents that the buyer's order has been received by the seller and does not constitute acceptance of the offer. The contract is only concluded with a further e-mail in which the express acceptance is declared.
(1) If no specimens of the product selected by the buyer are available at the time the buyer places the order, the seller will inform the buyer accordingly. If the product is permanently unavailable, the seller will refrain from a declaration of acceptance. A contract is not concluded in this case. The seller will immediately reimburse any payments already made by the buyer.
(2) If the product specified by the buyer in the order is only temporarily unavailable, the seller will also inform the buyer of this. If the delivery is delayed by more than two weeks, the buyer has the right to withdraw from the contract. Incidentally, in this case the seller is also entitled to withdraw from the contract. The seller will immediately reimburse any payments already made by the buyer.
You have the right to withdraw from this contract within fourteen days without the need to state any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
In order to exercise your right of withdrawal, you must send us
snuggle dreamer by we. GmbH
Bethmannstrasse 7-9
D-60311 Frankfurt on the Main
Tel. + 49 69 247 532 54 0
hello@snuggle-dreamer.rocks
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the following model cancellation form for this, but it is not mandatory.
Note: A full refund of the returned item will only be given if the product is in the same condition as it was sent by us. We charge a cleaning fee of EUR 35 for returns that are heavily soiled.
Return address for returns
snuggle dreamer by we. GmbH | Logistics Lautenschlägerstraße 6 D-63450 Hanau
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Refund Request Form Template
An
snuggle dreamer by we. GmbH
Bethmannstrasse 7-9
D-60311 Frankfurt on the Main
Tel. + 49 69 247 532 54 0
hello@snuggle-dreamer.rocks
I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods:
Ordered on*/received on*:
Consumer's name:
Address of the consumer:
Signature of the consumer (only if notification is on paper):
Date:
*Strike out what is not applicable
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In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of cancellation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, properties and functionality of the goods.
Note: A full refund of the returned item will only be given if the product is in the same condition as it was sent by us. We charge a cleaning fee of EUR 35 for returns that are heavily soiled.
End of cancellation terms
Please note:
(1) The right of withdrawal is excluded for contracts for the delivery of goods that are made to customer specifications or are clearly tailored to personal needs or that are not suitable for return due to their nature. Otherwise, the statutory exceptions according to § 312 d Paragraph 4 of the German Civil Code.
(2) In the case of returns without product packaging, the buyer may have to pay compensation.
(1) The minimum order value is EUR 15,00.
(2) The seller only accepts the payment methods shown to the buyer during the ordering process.
(3) The purchase price plus packaging and transport costs are due upon conclusion of the contract.
(4) Details of shipping costs can be found under the Payment & Shipping link.
§5.1 Installment purchase by easyCredit
(1) Note
The following supplementary conditions (hereinafter GTC) apply between you and us for all contracts concluded with us in which installment purchase by easyCredit (hereinafter installment purchase) is used.
The supplementary notes in §5.1 shall, in the event of conflict, prevail over any conflicting Snuggle Dreamer Terms and Conditions.
An installment purchase is only possible for customers who are consumers according to § 13 BGB and have reached the age of 18.
(2) Installment Purchase
For your purchase, Snuggle Dreamer / we. GmbH, with the support of TeamBank AG Nuremberg, Beuthener Straße 25, 90471 Nuremberg (hereinafter TeamBank AG), offers installment purchases as an additional payment option.
Snuggle Dreamer / we. GmbH reserves the right to check your creditworthiness. For more details, please refer to the installment purchase data protection notice (see Section II below). If the use of the installment purchase is not possible due to insufficient creditworthiness or reaching the Snuggle Dreamer sales limit, Snuggle Dreamer / we. GmbH reserves the right to offer you an alternative billing option.
The Contract for an Installment Purchase is between you and Snuggle Dreamer. With the installment purchase, you decide to pay off the purchase price in monthly installments. Monthly installments are to be paid over a fixed term, whereby the final installment may differ from the previous installment amounts. The ownership of the goods remains reserved until full payment.
The claims arising from the use of the installment purchase are settled within the framework of an ongoing factoring contract by Snuggle Dreamer / we. GmbH assigned to TeamBank AG. Payments with debt-discharging effect can only be made to TeamBank AG.
(3) Installment payments via SEPA direct debit
With the SEPA direct debit mandate issued with the installment purchase, you authorize the
TeamBank AG to collect the payments to be made through the installment purchase from your checking account specified in the ordering process at the bank specified there by a SEPA direct debit.
TeamBank AG will notify you of the collection by email no later than one calendar day before the SEPA direct debit is due (pre-notification/advance notification). The collection will take place at the earliest on the date specified in the advance notice. A later, prompt move-in can take place.
If the purchase price amount is reduced between the pre-notification and the due date (e.g. through credit notes), the amount debited may differ from the amount stated in the pre-notification.
It is your responsibility to ensure that your checking account has sufficient funds by the due date. Your bank is not obliged to honor the direct debit if the current account does not have sufficient funds.
Should there be a returned direct debit due to insufficient funds in the checking account, due to an unjustified objection by the account holder or due to the expiry of the checking account, you will be in default without a separate reminder, unless the returned direct debit is the result of a circumstance for which you are not responsible to have.
The fees charged by your bank of TeamBank AG in the event of a returned direct debit will be passed on to you and must be paid by you.
If you are in default, TeamBank AG is entitled to charge an appropriate reminder fee or default interest of five percentage points above the respective base rate of the European Central Bank for each reminder.
Due to the high costs associated with a returned direct debit, we ask you not to object to the SEPA direct debit in the event of a withdrawal from the purchase contract, a return or a complaint. In these cases, in coordination with Snuggle Dreamer, the payment will be reversed by transferring the corresponding amount back or by crediting it.
The buyer is only entitled to offset if and to the extent that his counterclaims have been legally established, are undisputed or have been recognized by the seller. The buyer is only authorized to exercise a right of retention if his counterclaim is based on the same purchase contract.
Unless a fixed deadline or a fixed date has been agreed in writing, the deliveries and services must be carried out as quickly as possible, but no later than within a period of approx. four weeks. If the seller does not meet an agreed delivery date, the buyer must set the seller a reasonable grace period, which may in no case be less than two weeks.
(1) In the event of defects in the delivered goods, the buyer is entitled to the statutory rights.
(2) The fundamentally possible lack of compatibility of individual items with each other or with items from third parties does not constitute a defect within the meaning of Section 8 (1).
(3) However, the special provisions of Section 9 apply to claims for damages by the buyer.
(1) Claims for damages by the buyer due to obvious material defects in the delivered goods are excluded if he does not notify the seller of the defect within a period of two weeks after delivery of the goods.
(2) The seller's liability for damages, regardless of the legal reason (in particular in the case of delay, defects or other breaches of duty), is limited to the foreseeable damage that is typical for the contract.
(3) The above limitations of liability do not apply to the seller's liability for willful conduct or gross negligence, for guaranteed characteristics, for injury to life, limb or health or under the Product Liability Act.
If goods are not accepted (refusal to accept) by cash on delivery, the seller will invoice the buyer for the resulting shipping costs at a flat rate of EUR 15,00, abroad at a flat rate of EUR 30,00.
(1) The seller retains ownership of the delivered goods until the purchase price for these goods has been paid in full. During the existence of the retention of title, the buyer may not sell the goods (hereinafter: goods subject to retention of title) or otherwise dispose of ownership of them.
(2) In the event of access by third parties - in particular bailiffs - to the goods subject to retention of title, the buyer will point out the seller's ownership and notify the seller immediately so that he can assert his property rights.
(3) In the event of breach of contract by the buyer, in particular default in payment, the seller is entitled to demand the return of the reserved goods if the seller has withdrawn from the contract.
The seller refers on his pages with links to other sites on the Internet. The following applies to all these links: The seller expressly declares that he has no influence on the design and content of the linked pages. He therefore hereby expressly distances himself from all content on all linked third-party sites on snuggle-dreamer.com and does not adopt this content as his own. This declaration applies to all links displayed and to all content of the pages to which links lead.
All image and text rights are owned by the seller or the manufacturers. Use without express permission is prohibited.
(1) All declarations that are transmitted within the framework of the contractual relationship with the seller must be made in writing.
(2) This contract and the entire legal relationship between the parties are subject to the law of the Federal Republic of Germany to the exclusion of the UN Sales Convention (CISG).
(3) Should individual provisions of this contract be or become invalid or contain a gap, the remaining provisions shall remain unaffected.
As of January 15, 2015
The European Commission is providing a platform for online dispute resolution (OS), which you can https://ec.europa.eu/consumers/odr find. We are not obligated or unwilling to participate in a dispute settlement procedure before a consumer-enforcement agency.
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